Big Bad Wolf

Shipping Info: The merch will be sent via regular, untracked post. Packages usually travel from a few days within EU, to a week or so outside EU.
Return Policy: If something is faulty, incorrectly described or different from the sample shown, we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase.

A bank statement will serve as proof of purchase. If you don't have that, get in touch and we'll do our best to track it down.

Firstly, contact us via: contact@bigbadwolfmetal.com and explain the issue.

Returns Process

Send the unwanted item via post to: David Anand Rajapakse, Polanskova 16, 1231 Ljubljana Crnuce, Slovenia, with a proof of purchase and a description of the issue.

Once the returns policy has been met, we'll offer an exchange or refund.

Exchanges

Exchanges for the same item in a different size will not incur any additional charges. If the new item is a different product and there is a price difference you may need to pay the difference or receive a partial refund.

Refunds
If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method.